Cancellation Policy

A customer may request cancellation through the official EzDrop phone number, WhatsApp number, or email address.

The cancellation time will be recorded when EzDrop receives the request.

Unless different terms were clearly communicated for a special booking, the following cancellation schedule will apply:

• More than 72 hours before pickup: EzDrop will refund 80% of the booking advance. The remaining 20% is retained towards reservation and administrative costs.
• Between 24 and 72 hours before pickup: EzDrop will refund 50% of the booking advance.
• Less than 24 hours before pickup: the booking advance is non refundable.
• No show: the booking advance is non refundable.

Additional charges may apply if the vehicle has already travelled to the pickup point or if permits, accommodation, vendor commitments, or other costs have already been incurred.

Different cancellation conditions may apply to:

• Christmas and New Year bookings
• Public holidays
• Festival periods
• Wedding and event bookings
• Premium vehicles
• Tempo Travellers
• Large group bookings
• Multi day trips
• Interstate trips
• Corporate contracts
• Bookings requiring advance permits
• Bookings involving third party vendors

Any special cancellation conditions will be shared before payment and will override the standard schedule.

A date, time, route, or vehicle change is subject to availability.

EzDrop may treat a major change as a cancellation and a new booking. Any price difference will be communicated before the revised journey is confirmed.

Customers should inform EzDrop immediately about a flight or train delay.

EzDrop will make reasonable efforts to adjust the pickup, but availability cannot be guaranteed where the delay is significant. Waiting charges or revised vehicle arrangements may apply.

EzDrop may cancel a booking because of:

• Vehicle breakdown
• Driver emergency
• Safety concerns
• Permit or regulatory restrictions
• Extreme weather
• Road closure
• Natural event
• Government direction
• Customer misconduct
• Incorrect booking information
• Non payment
• Events outside reasonable control

Where EzDrop cancels and cannot provide a reasonable alternative, the customer will receive a full refund of the amount paid for the unprovided service.

Once a journey has started, cancellation will not normally qualify for a refund. The customer must pay for:

• Services already provided
• Distance travelled
• Time used
• Driver and vehicle commitments
• Tolls, parking, permits, and related costs
• Any agreed minimum fare