Privacy Policy

This Privacy Policy explains what information we collect, how we use it, when we share it, and the choices available to you.

Contact information:

• Name
• Mobile number
• WhatsApp number
• Email address
• Billing address

Travel information: pickup location, destination, travel date, pickup time, return date, trip type, passenger count, luggage details, flight or train information, additional stops, and special requirements.

Business enquiry information: company name, contact person, business type, vehicle requirement, expected trip requirement, and commercial enquiry details.

Payment information: amount paid, payment date, payment mode, transaction reference, payment status, and invoice information. We do not intentionally store your UPI PIN, bank password, card PIN, or net banking password.

Website information: depending on the tools used on our website, we may collect browser type, device type, IP address, pages visited, form activity, referral source, and cookies or analytics information.

We may use your information to:

• Review your transport enquiry
• Check vehicle availability
• Prepare a quotation
• Contact you regarding your journey
• Confirm and manage your booking
• Assign a suitable vehicle or driver
• Coordinate pickup and drop
• Process payments
• Issue invoices and receipts
• Provide customer support
• Resolve complaints
• Improve our services
• Prevent fraud and misuse
• Maintain business records
• Meet legal, tax, insurance, permit, and regulatory requirements

By submitting a form, contacting EzDrop, accepting a quotation, or confirming a service, you authorise us to process the information reasonably necessary to respond to your request and provide the requested service.

Where processing is based on consent, you may withdraw your consent by contacting us. Withdrawal will not affect processing already lawfully completed or information that must be retained for legal, payment, dispute, or regulatory purposes.

The Digital Personal Data Protection Act requires consent to be free, specific, informed, unconditional, and unambiguous where consent is the basis for processing.

We may share necessary information with:

• Assigned drivers
• Vehicle owners
• Authorised transport vendors
• Hotels or travel coordinators involved in your journey
• Payment and banking service providers
• Website hosting and technology service providers
• Email, messaging, and customer support providers
• Accountants, auditors, insurers, and professional advisers
• Government, police, courts, or regulators where legally required

Only information reasonably necessary for the relevant purpose should be shared.

EzDrop will use reasonable administrative, operational, and technical safeguards to protect personal information.

However, no website, electronic communication, payment channel, or storage system can be guaranteed to be completely secure. The Digital Personal Data Protection framework requires reasonable security safeguards for personal data under an organisation’s control.

We may retain information for as long as reasonably necessary to:

• Respond to enquiries
• Manage bookings
• Maintain payment and tax records
• Resolve disputes
• Prevent fraud
• Comply with legal obligations
• Protect legal rights

Information that is no longer required will be deleted, anonymised, or securely archived where reasonably possible.

Subject to applicable law, you may request:

• Access to your personal information
• Correction of inaccurate information
• Updating of incomplete information
• Deletion of information that is no longer required
• Withdrawal of consent
• Information about how your data is being used
• Grievance resolution

Requests may be sent to [Privacy Email Address]. EzDrop may require reasonable identity verification before acting on a request.

EzDrop may send promotional communication only where permitted. You may opt out by:

• Replying “STOP”
• Using an unsubscribe option
• Contacting EzDrop

Service related messages concerning an existing enquiry, payment, confirmed journey, safety issue, or complaint may continue where necessary.

The website is intended for adults capable of entering into a transport arrangement.

A person below 18 years should submit information only through a parent or lawful guardian.

The website may contain links to maps, payment services, WhatsApp, social media, or other third party websites.

EzDrop does not control the privacy practices or content of those external services.

Grievance contact: [Grievance Contact Name]

Email: [Privacy Email Address]

Phone: +91 00000 00000

Address: EzDrop, Flat No. AS 3, Block A, Second Floor, Vasudev Residency, Vasudev Nagar, Bicholim, Goa, India.

This Privacy Policy may be updated to reflect changes in operations, technology, or applicable law.

The latest version will be published on the website with the updated date.