Refund Policy

A refund may be issued where:

• A booking is cancelled within the applicable cancellation period
• EzDrop cancels and cannot provide an alternative
• A duplicate payment is received
• An excess payment is verified
• A service is not provided
• EzDrop approves a refund after reviewing a service complaint

The following may be non refundable:

• Cancellation charges
• Completed services
• Advance payment for late cancellation
• No show bookings
• Toll or parking already incurred
• Permit charges already paid
• Vendor cancellation charges
• Driver accommodation already arranged
• Bank or transaction charges that are not returned to EzDrop
• Special booking costs communicated in advance
• Additional services already used

Refunds will normally be sent to the original payment source.

For cash payments, EzDrop may request bank or UPI details and issue the approved refund through bank transfer or UPI.

EzDrop will not be responsible for incorrect payment details supplied by the customer.

Approved refunds will normally be initiated within 7 business days.

The amount may take an additional 3 to 7 business days to appear, depending on the customer’s bank, UPI provider, or payment service.

A customer reporting a duplicate payment should provide:

• Customer name
• Booking reference
• Transaction reference
• Amount
• Date
• Payment screenshot or bank confirmation

After verification, the duplicate amount will be refunded.

A request for refund based on service quality will be reviewed individually. EzDrop may consider:

• Nature of the complaint
• Service actually provided
• Evidence submitted
• Driver or vendor report
• Customer conduct
• Expenses already incurred
• Whether a replacement or correction was offered

A complaint does not automatically guarantee a full refund.

Once a refund is initiated, EzDrop may share:

• Refund amount
• Refund date
• Transaction reference
• Payment mode