Transport Enquiry Policy

The EzDrop website allows customers to submit private transport enquiries and request quotations.

It does not provide automatic driver matching, instant ride confirmation, or automatic vehicle allocation.

Submitting an enquiry does not guarantee:

• Vehicle availability
• Driver availability
• A particular fare
• A particular vehicle
• A particular pickup time
• Journey confirmation

The normal process is:

1. Customer submits travel details
2. EzDrop reviews the route and requirement
3. EzDrop checks vehicle availability
4. EzDrop shares a quotation
5. Customer accepts the quotation
6. Customer pays the 30% advance
7. EzDrop issues written confirmation

The booking is confirmed only after all required confirmation steps are completed.

A quotation may change where:

• Travel information was incomplete
• Pickup or destination changes
• Travel date or time changes
• Vehicle category changes
• Passenger count changes
• Luggage requirement changes
• Additional stops are added
• Distance or journey duration changes
• Permit, tax, toll, or parking costs change
• The quotation validity period expires

Private enquiries submitted directly to EzDrop may be fulfilled through available and authorised:

• EzDrop vehicles
• Attached vehicles
• Contracted vehicles
• Approved transport vendors
• Other legally permitted transport arrangements

EzDrop will remain the customer’s primary point of contact for a private booking unless otherwise communicated.

Customers must provide accurate information. EzDrop may decline or cancel an enquiry if:

• Information is false or incomplete
• The journey cannot be legally provided
• The vehicle is unsuitable for the passenger or luggage requirement
• The route creates a safety concern
• Required permits are unavailable
• The customer requests unlawful activity
• No suitable vehicle is available

EzDrop may contact the customer through:

• Phone
• WhatsApp
• Email
• SMS

The customer is responsible for providing an active contact number and reviewing confirmation messages.

The customer should retain:

• The quotation
• Payment proof
• Booking confirmation
• Final trip details
• Driver or vehicle details shared by EzDrop