Terms and Conditions

EzDrop provides prearranged private transport, airport transfers, local travel, outstation journeys, corporate transport, hotel transport, wedding transport, event transport, and related mobility services.

For the purpose of these Terms, “EzDrop”, “we”, “us” or “our” refers to EzDrop, operated by [Legal Entity Name].

Registered address: Flat No. AS 3, Block A, Second Floor, Vasudev Residency, Vasudev Nagar, Bicholim, Goa, India.

“Customer”, “you” or “your” refers to the person submitting an enquiry, confirming a journey, making payment, or travelling through a service arranged by EzDrop.

By using this website, submitting an enquiry, accepting a quotation, making the booking advance, or using our transport service, you agree to these Terms and Conditions.

If you are arranging transport for another person or group, you confirm that you are authorised to accept these Terms on their behalf.

The EzDrop website is a transport enquiry and quotation platform.

• A vehicle
• A driver
• A fare
• A pickup time
• A route
• A journey

Submitting an enquiry does not automatically confirm any of the above. A private EzDrop journey is confirmed only after we review the travel requirement, communicate availability and pricing, you accept the quotation, EzDrop receives the required 30% booking advance, and EzDrop sends written confirmation through WhatsApp, email, SMS, or another approved channel.

Depending on availability, EzDrop may arrange:

• Local prearranged transport within Goa
• Airport pickup and drop
• Railway station pickup and drop
• One way outstation travel
• Round trip travel
• Multi city travel
• Hotel and resort transportation
• Corporate and employee transportation
• Wedding and event transportation
• Group travel
• Vehicles for travel agencies and transport vendors

Services may be fulfilled using vehicles owned, managed, attached, contracted, or arranged through authorised transport partners, subject to applicable permits and regulations.

A quotation may be based on:

• Pickup and destination
• Travel date and time
• Distance
• Trip duration
• Vehicle type
• Number of passengers
• Number of travel days
• Additional stops
• Waiting time
• Luggage requirements
• Route and permit requirements
• Seasonal demand
• Special customer requirements

Unless stated otherwise, a quotation is valid for 24 hours from the time it is shared.

Availability and pricing may change if the quotation is not accepted within its validity period.

The quotation will mention what is included. Unless specifically stated as included, the following may be payable separately:

• Toll charges
• Parking charges
• Airport entry charges
• Interstate permits
• State taxes
• Driver allowance
• Night allowance
• Additional kilometres
• Additional hours
• Additional stops
• Waiting charges
• Ferry charges
• Accommodation for the driver on multi day journeys
• Applicable taxes

The customer must review the quotation before making payment.

A 30% advance payment is required to confirm a private EzDrop booking. The remaining 70% balance must be paid at or before the end of the journey.

For multi day, corporate, event, premium vehicle, or high value bookings, EzDrop may request a different payment schedule. Any revised schedule will be communicated before confirmation.

Accepted payment methods include:

• UPI or QR payment
• Net banking
• Bank transfer
• Cash
• Any other payment method approved by EzDrop

A payment is considered received only after it is successfully credited and verified by EzDrop.

Customers should not make payment to any personal account or QR code that has not been officially shared or verified by EzDrop.

Payment of the advance alone does not confirm a journey unless EzDrop has also issued written confirmation. The confirmation may include:

• Customer name
• Pickup location
• Destination
• Travel date
• Pickup time
• Vehicle category
• Agreed fare
• Advance received
• Remaining balance
• Relevant inclusions and exclusions

Vehicle and driver details may be shared closer to the journey date.

EzDrop will make reasonable efforts to provide the confirmed vehicle category.

A specific brand, model, colour, registration number, or driver is not guaranteed unless expressly confirmed in writing. EzDrop may replace the assigned vehicle or driver because of:

• Mechanical issues
• Safety concerns
• Driver illness
• Operational requirements
• Permit issues
• Delayed return from an earlier journey
• Events beyond reasonable control

Where possible, the replacement vehicle will be of a similar or higher category.

The customer must provide accurate:

• Name
• Contact number
• Pickup address
• Destination
• Travel date
• Pickup time
• Passenger count
• Luggage details
• Flight or train details
• Special requirements

The customer must immediately inform EzDrop of any change.

The customer is responsible for ensuring that the number of passengers and quantity of luggage are suitable for the selected vehicle.

Customers should be ready at the confirmed pickup location and time. Waiting time may be charged when:

• The customer is delayed
• Hotel checkout is delayed
• An event runs beyond the agreed time
• Additional unscheduled stops are requested
• The vehicle is held beyond the agreed duration

Airport and railway delays should be communicated as soon as possible.

Waiting time, free waiting allowance, and additional charges may vary depending on the journey and will be communicated in the quotation or confirmation.

The fare is calculated according to the agreed journey. Changes such as the following may result in additional charges:

• Different destination
• Additional pickup
• Additional drop
• Additional stop
• Route diversion
• Extended waiting
• Additional travel day
• Additional kilometres
• Change in passenger count
• Change in vehicle category

Any additional amount should be agreed upon before the additional service is provided, wherever reasonably possible.

Passengers must behave respectfully towards drivers, vehicle owners, transport partners, staff, and other passengers. The following are prohibited:

• Illegal activity
• Carrying prohibited substances
• Carrying dangerous or unlawful goods
• Smoking inside the vehicle
• Consumption of alcohol where prohibited
• Harassment or abusive behaviour
• Damage to the vehicle
• Distracting the driver
• Asking the driver to violate traffic or transport laws
• Exceeding the legal passenger capacity

EzDrop may stop or refuse a journey where passenger conduct creates a safety, legal, or operational risk.

The customer may be responsible for reasonable repair or cleaning costs caused by:

• Intentional damage
• Negligent damage
• Spillage
• Vomiting
• Smoking
• Damage caused by luggage
• Damage caused by accompanying passengers
• Excessive cleaning requirements

Normal wear and tear will not be charged to the customer.

Customers must disclose large, heavy, fragile, valuable, unusual, or excessive luggage before confirmation. EzDrop may refuse luggage that:

• Exceeds the safe carrying capacity
• Blocks the driver’s view
• Creates a safety risk
• Violates applicable law
• May damage the vehicle
• Was not disclosed in advance

Customers are responsible for checking their belongings before leaving the vehicle.

EzDrop is not responsible for items left behind unless the loss was directly caused by proven negligence.

Travel times are estimates and may be affected by:

• Traffic
• Road closures
• Weather
• Public events
• Protests
• Vehicle checks
• Police restrictions
• Ferry schedules
• Accidents
• Flight or train delays
• Natural events
• Government directions

EzDrop will make reasonable efforts to complete the journey safely and on time but cannot guarantee an exact arrival time.

If a vehicle becomes unavailable or breaks down, EzDrop will make reasonable efforts to:

• Arrange a replacement vehicle
• Transfer the passengers
• Modify the journey
• Offer an appropriate refund for the unprovided portion of the service

The available solution will depend on location, time, vehicle availability, and safety conditions.

All cancellations are governed by the EzDrop Cancellation Policy and Refund Policy displayed on this website.

Customers should report service concerns as soon as possible and preferably within 48 hours after the journey. Complaints should include:

• Booking reference
• Customer name
• Journey date
• Description of the issue
• Relevant evidence

EzDrop will review the complaint and respond within a reasonable period.

EzDrop is responsible for providing services with reasonable care and skill.

To the extent permitted by law, EzDrop will not be responsible for indirect losses, missed opportunities, business losses, or losses arising from events outside its reasonable control.

Nothing in these Terms excludes rights or remedies that cannot legally be excluded under applicable consumer law, including the Consumer Protection Act, 2019.

These Terms are governed by the laws of India.

Subject to applicable consumer rights, courts and competent authorities in Goa will have jurisdiction.

Phone: +91 00000 00000

WhatsApp: 910000000000

Email: hello@ezdrop.example